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Complaints for phone number 1800 316 510

There are 12 reported complaints for phone number: 1800 316 510. Add your complaint

Elaine Mceleny
Thursday, August 16 2018 12:45 AM
I queried my Vodafone bill and discovered that I have been charged for premium service I did not activate.
Vodafone have told me this began in May, they have assured me they have cancelled this ‘scam service’
I have been on phone no 1800 316 510 for over 20 minutes and still waiting for ‘customer care agent’ to answer!!!
Not happy!
Tuesday, October 10 2017 07:09 AM
I have received a $4.99 charge on my Vodafone bill, I have never used thIs service I rang Vodafone and they told me this is for a gaming app Skillfull Play
Jeff Hughes
Monday, July 10 2017 11:05 PM
I have received a Premium Message charge from phone number 19943210 for the last three months. I have no knowledge of authorising the charge - I suspect it came as a result of doing a fake online survey offering a $500 Woolworths voucher.

Vodafone advise the charge is from a Mobile Star Investments, who I have never heard of. They operate a mobile games portal under the name SkilFulPlay.

To avoid this in the future, I have had Vodafone blocked access to the Premium Message service.
Sunday, July 09 2017 09:01 PM
Same as everyone else, charged $5 to my account and I don't know what its for!! How do we get rid of it???
Really peeving me off.
Monday, July 03 2017 07:28 PM
Charge $5.54. Appear on phone bill. Information provided by Optus:

Company name - Mobilestar Investments ltd
Customer Care - 1800 316 510
Sunday, June 25 2017 05:33 AM
Unauthorised monthly charge of $4.55. How do I get rid of it ?
Tuesday, June 20 2017 01:45 AM
Been charged $4.55 per month for about the last three months. Tried to find out from mobile carrier what it was for - but no reply
Thursday, May 18 2017 12:07 AM
Same happened here, charged $4.99 on my Vodafone bill for no reason.
eric keth
Thursday, May 11 2017 06:55 AM
there is a charge on my account, this is so wrong i checked my phone and i did not call that number!
Muhammad Adnan
Wednesday, May 10 2017 04:35 AM
I never used any premium service so why charge $4.99 extra in my vodafone plan. Thats something like stole money from accounts.
Monday, May 08 2017 01:03 AM
charged 4.99 to my bill and i dont know how they did it!!
Thursday, May 04 2017 06:26 PM
Charge $4.99. Appear on phone bill. Information provided by Vodafone:

Company name - Mobilestar Investments ltd
Customer Care - 1800 316 510

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