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Complaints for phone number 1300 364 054

There are 69 reported complaints for phone number: 1300 364 054. Add your complaint

Jock Webb
Saturday, March 25 2017 11:45 PM
No one to take my call when trying to delete scam from my gateway device
Saturday, October 22 2016 02:16 AM
Ive aslso Received unsolicited SMS, one per week for
payment from funnyvid the Pptout number
provided was 1300 464 05. I rung this number twice.The answer "this number is not available at present try again in a short time". voice was Filipino,
a clear scam.
I checked my telstra bill and found 5 Third Party purchases billled me for $35.95....I never use any funny vid!
Phoned telstra..After some confusion found the bill at their end had no third party why is in on my Telstra account?
This need action taken. This scamming traces back to Telstra 3rd party practices
David Rosen
Thursday, October 06 2016 03:02 AM
Charges appear on my phone bill for $6.90 every 7 days. The bill shows my own phone number as the source but iiNet had advised the biller actually was Mirror Image Access, a company that I had never heard of and certainly had not used any of their products or services.
Kathleen Tomlin
Wednesday, September 07 2016 02:13 AM
my complaint is the same as everyone else on this page if Telstra doesn't stop this scam will cancel all accounts with them sms stop to 19789098 or 1300364054 stop it now for all scams you have going on my wifi
Tuesday, August 30 2016 09:30 PM
SCAM: Connected to internet via phone hotspot. Received confirmation on my mobile of subscription to funnyvids without any interaction or confirmation with this scammer. Contacted Telstra who referred me to provider. Provider stated would send cheque refund - didn't. Months later contacted them again as refund not received. They apologised stating they had the wrong address. Corrected - no refund received.

Economies of scale: (small cost which most will ignore) X (how many people affected) X (how many charges per person) - (how many people seek refund). Its a business from which 1300360054 and Telstra obtain a financial benefit.

Fraud = wrongful or criminal deception intended to result in financial or personal gain.
David Goodman
Friday, August 19 2016 05:59 PM
I am being charged $6.95 per week for nothing. I didn't ask for it and I am unaware of how and why! I cannot seem to delete the number and the Opt Out doesn't do anything.
Help please
Wednesday, August 17 2016 08:11 PM
I have not authorised FunnyVid to charge my account yet they are. They send me texts prompting an opt out option via a premium service reply number. God only knows how much they will slug for that! Attempts to test "stop" the free call 1300364054 fail to deliver. This is clearly a scam at all levels. Surely it should also be illegal to charge opt out replies.
Saturday, August 13 2016 02:25 AM
I did not subscribe to anything but was charged 6.99 per week.telstra refunded.Iput a bar on but i fear it may not be enough.
Bill Smith
Monday, August 08 2016 09:57 PM
As others - I too have unauthorised charges related to HotXL. Rang Digital Turbine who offered a full refund almost immediately - no arguments, so they know its a scam
Alan Kennedy
Friday, July 29 2016 03:53 AM
I found I have been SCAMED by Digital Turbine to my Optus wireless dongle number for SMS messages? I have spent hours trying to get to the bottom of it
Would't this be a story that 60 Minutes should be informed of ?
Paul Z
Friday, July 15 2016 11:12 PM
I started getting "Subscription to HOTXL $9.99 a week please opt out with XXXX XXXX" text. I never subscribed to ANYTHING so I ignored thinking thinking its just spam. Kept getting the text for 10 weeks and finally called optus about it. Apparently I was being charged $39.99 a month for a total of $100. Optus blew me away and took the whole amount off by crediting my account $100 even though she stated she'll get into trouble as it's more than 2 billing cycles gone. Make sure to chase these up people and call your provider asap. I got lucky!
Charles Bryce
Tuesday, July 12 2016 03:46 AM
My mobiloe and laptop account was charged an unauthorised $9.99 per week.Complaints to Optus via telephone, online email and online chat received helpful attention but failed to stop the nuisance.
Attempts to "opt out" by using the phone number 1300364054 were also unsuccessful.
Joshua Hansen
Tuesday, July 12 2016 01:39 AM
I have not authorized use and I have SMS on my mobile to stop this use on I am still being charged $8.99 per week. They have no right to continue to charge me for it.
Chris Finley
Monday, July 11 2016 06:24 AM
Weekly charge of approx. $10 through Telstra for HotXL by provider Digital Turbine. Telstra made it VERY difficult, expecting me to rectify the situation. Telstra obviously know about the scam but are doing nothing to stop it.
david taylor
Thursday, July 07 2016 02:19 AM
they keep charging me $8.99 each week when I'm not even using them or on there site
Marco Vos
Tuesday, July 05 2016 10:58 PM
My complaint follows the same issue as many others: I did not subscribe or authorise any transaction or account with and was sent messages to my mobile wifi device. This is clearly a scam that Telstra is facilitating by allowing third party billing and access to Telstra internet service accounts.I commend Telstra for quickly barring premium sms services from my mobile device in the future however, a third party should not be able to access my service provider account in the first place.
G Milar
Tuesday, July 05 2016 07:18 AM
Same problem here, this has been going on for 2 months until i just noticed the account. The phone number is not connected and i don't even have a phone. I have a 4g Ipad so i don't know where this has come from. My contract is with Telstra and not any third party advertiser or service provider so Telstra should not be billing other businesses services and having no responsibility. Totally disgusted with Telstra at this point.
Terry D.
Monday, July 04 2016 11:50 PM
I didnt know anything was happening until I received my monthly phone bill from Optus. I noticed HotXL was hitting my laptop modem at 1.40 pm every Monday for $9.08. Rang Optus who put a bar on it which has worked. My modem is in effect a mobile phone with its own number. Cant get my money back though.
Wednesday, June 29 2016 09:13 PM
I was charged on my Telstra account for Third Party Services $8.99/week. I contacted Telstra who could only stop future charges, couldn't provide a credit back from a Third Party Provider.They did how ever put me in contact with somebody from to sort out a credit.The only solution they could offer was to credit the amount back in the form of a cheque, but only after i provided them with more personal details. As If !!!
Jason wells
Sunday, June 26 2016 08:17 PM
Keep getting text to say i have subscription to hotxl and I am being charged $8.99 a week . I have not subscribed to this and when I try to text stop to the number provided to is unable to send. No impressed that this is happening and I can't seem to stop it !!!!
Friday, June 24 2016 10:27 PM
This number enrolled me for a sevice I did not approve and do not want. Please stop this scam immediately.
David T.
Wednesday, June 22 2016 02:33 AM
HotXL scam via Telstra. Telstra passing on bills for unauthorised services by this entity.

Please complain to the Telecommunications Industry Ombudsman if you have been scammed.
Tuesday, June 21 2016 06:44 PM
Same problem as others in this post. I was tethering on my mobile to my PC and i ran into malware while browsing using chrome. The site said it failed . I guess I am ok on prepaid? I got the same SMS

What is interesting is that the tethering stopped. Proves that your own mobile is not safe connected to your own PC

I have put a barring on premium SMS on my number now. What number can i call telstra to check.

Same, i clicked no terms and conditions
Dylan T
Sunday, June 19 2016 09:31 PM
Caught by the same scam after tethering my mobile phone (Windows Mobile) got the message "Hi you are subscribed to costing you $6.99/wk on your next bill. Optout SMS STOP to ...."

I SMSed STOP then contacted Telstra today about blocking 3rd party subscriptions from my account.
Sunday, June 19 2016 10:55 AM
wow I was on a film download site and opened up a page. as usual when pop up page comes I quickly delete but for 2nd time in about a month got similar texts to you guys only I'm lucky to be on prepaid so they cannot get me.

what I cant comprehend is HOW THE HELL DID THEY KNOW MY MOBILE NUMBER??? to contact me seeing as I use my home internet connection which are completely separate???

I religiously clean cookies etc etc so a bit scary as to how they could know my mobile number!!!

Any similar experiences?


P.s. prepaid mobile is gold!!!
Friday, June 17 2016 08:08 PM
msg came on my phone when i tethered my phone to computer
a web site also popped up on computer.

Hi could?t complete your subscription due to insufficient credit. Please recharge to complete your subscription. Help 1300364054

This is the exact msg,
Thursday, June 16 2016 08:44 PM
Same as above.... Tethered to my pc. You get a pop-up, you don't even need to click on anything to get the SMS. Quite a clever scam to be quite honest. Contacted Optus to block premium SMS, past that they were F'N useless. They gave me the complaints number for the premium SMS provider 1300724406 and made it my problem. They, then put a block on my number and then told me they don't do refunds:) , since I must have agreed to their terms and conditions! After dropping the F bomb and telling them I was calling the Police a refund was processed. I hate to think how much money they're making out of this from people that can't find them, can't be bothered complaining , or don't hold their ground when they refuse to do a refund.
Howie Wright
Thursday, June 16 2016 05:13 PM
Same here, text saying I am being charged $6.99 and charge showing in my Telstra app, did not request any service but still got text. Complained to Telstra who said they will waive charge but still showing on account. Lodged complaint with TIO Telecommunication Industry Ombudsman and request others to do, hopefully if they get enough complaints something will be done
Thursday, June 16 2016 12:26 PM
Mob of scammers. Can,t be contacted directly. Surprise surprise they are in the Netherlands. Telstra should ban them
from the network. I don't have this s#*t on my Optus phone because I never tether it.
Sunday, June 12 2016 09:14 PM
Yeah this is ridiculous. I got the sms saying i was subscribed to at 8.99/w

I did not give my consent and had to deal with a telstra chick on the phone while she is telling me to ring them and sms them.

The sms's to them are "failed" big surprise. They clearly know about this and i told her so. Its not my job to screw around with 3rd party scams....

She barred premium sms on my.account
If i get charged next bill I'll be pissed.
Sunday, June 12 2016 07:24 AM
I too was scammed with 2funmobi never signed up did text stop 4 times eventual reply text with unsubscribe. I called Telstra the guy was useless and blaming me re firewall. He did nothing to help. Calling back to cancel the premium SMS
Saturday, June 11 2016 05:14 PM
Msg rcd you have subscribed to xxxxxx costing $$$$$,
did not subscribe to anything.
Saturday, June 11 2016 07:56 AM
received an sms/message that I just subscribed to for $8.99 per week, that obviously I hadn't.

This happened while tethering my laptop through my phone because of the outage today.. Telstra :/ going to ring Telstra first thing in the morning because surprise surprise, they no one available at 930pm on a weekend :/
Friday, June 10 2016 03:34 AM
I finally received a call from a rather sullen lady informing me that hotxl on my mobile account has been removed. Now waiting for my next Telstra bill ... just to make doubly sure :-).

The most annoying bit about this has been the stress created and time wasted in chasing up this issue. Telstra is now increasingly resembling an out of control rogue organisation that seriously has got to be pulled into line. The Telstra consultant I was speaking with at the Telstra shop just walked away when quizzed about this. He didn't want to know, despite the entry on the Telstra bill. He just advised me to ring the HotXL guys. Now .. to sell all my Telstra shares .. :-)
Thursday, June 09 2016 03:50 AM
Same thing happened to me, and now I will be contacting my provider ACN. Should we call the Police?
Monday, June 06 2016 06:44 AM
message saying i have subscibed to funnyvids @ $9.99 per week i never did
Friday, June 03 2016 09:07 PM
Yes. This happen to me today for HOTXL via Telstra. I received a text stating I have been subscribed which I first thought just a scam message and ignored it. But actually telstra has charged me. I called up telstra , and they stated they will banned future charges. But I have already paid $9. I reported this to

I suggest any victims also should report this to the above.
Monday, May 30 2016 12:43 AM
Same issue as reported by others here.

Carrier: Telstra
OS: Mac
Hotspot: iPhone

Wondering whether there is

The signup succeeded. Your password is: XXXXXX

You are now subscribed to and have unlimited access to the videos.
Subscription costs $6.99 per week and will be charged to your mobile account or deducted from your prepay balance until you unsubscribe.

Helpline: 1300 364 054

Send stop to 19789098 to unsubscribe.
Saturday, May 28 2016 10:11 PM
Welcome to the brave new world of Cyber Crime.Same as others. Pop up window while while tethered to mobile followed by text. My message said I'd been subscribed to for $9.99/wk I used opt out number to text stop and received the follow up message saying I'd been unsubscribed. I contacted Optus who saw I'd been billed $9.98. They are handling it now.Like others I don't understand how this clearly criminal behavior is allowed to go on. I felt powerless and violated no less so than if someone had stuck a gun in my face in the street and demanded my money. This must be stopped. Rant over take care everyone.
Friday, May 27 2016 06:31 AM
While serving my laptop with my mobile hotspot I was sent a text saying 'Hi you have subscribed to FunnyVid costing you $6.99/wk on your next bill. Optout SMS STOP to 19789098 or 1300364054. This was after the web site popped up on my PC.

I've now barred premium SMS on our telstra portal and will be sending an email to Telstra support to ensure there are no charges to my account!
Tuesday, May 24 2016 06:08 PM
I was using my wireless hotspot and received a text telling me I was subscribed to costing $8.99/week... Like others comments here I never subscribed. I contacted Telstra and my account manager who will ensure I'm not charged - recommend everyone do the same as the Telco's must be aware of this by now. The law needs to catch up with technology.
Sunday, May 22 2016 05:31 PM
I too have received the same text msg three times. Seems I have been charged for something for which I had not been registered....I am making complaint to OPTUS today on this...
Sunday, May 22 2016 02:24 PM
I too had the exact same problem above, which I am confident happened when I used my mobile phone for tethering a laptop. Fortunately for me I didn't have sufficient funds on my prepaid account when I received these text messages.

I contacted Telstra’s online help chat and they offered to turn off premium messages, which has affectively barred HotXl. Although I had to change my prepaid selection, I now have a better prepaid deal as a result. A win out of a bad situation.

It was my first time using Telstra’s live chat, and they fixed my problem at 1:00AM, many thanks to Mark.E and his online team. A job well done ☺

This action is simply CRIMINAL and they should be jailed!
I hope all phone companies wise up and develop some method of blocking known scamming phone numbers, so the customer doesn’t have to ask the question WTF.
Sunday, May 22 2016 12:16 AM
Scammers who take your money without your knowledge or permission, Premium Charges to mobile accounts post or prepaid.
I have contacted Optus who advised me the charges where from Digital Turbine so I did some research to find this info.
level 2/221 Miller St North Sydney 2060

After some more research I found that they are also known as Mirror Image Access (Australia) Pty Ltd and they are some dodgy Telco who Offer "Premium Support" and still have a phone number but website has been taken down.
Mirror Image Access (Australia) Pty Ltd PH# 1300724406
Saturday, May 21 2016 11:21 AM
A week ago I was using my portable wifi hotspot to browse the Internet on my laptop. I received a text from this number with the same message as most have posted here, saying it was from HOT XL. After I got the text I looked on my computer and there was a pop up window that said "thank you for subscribing" etc. (Obviously I didn't actually click on anything to subscribe.)

I tried to text STOP to the number to unsubscribe, but a warning script popped up on my phone that I would be charged to text that number, so I didn't send it.

I called up Telstra a couple of days later and I was told that they would halt all third parties from contacting me or charging me. And they said if anything showed up on my bill they would waver it. I didn't receive any more messages from the number until tonight (exactly one week later, to the minute), and I received two messages in a row with the same message as the first one. I am going to wait until I get this month's bill to check and make sure I didn't get charged, however even if I don't, I might have to contact Telstra again so they can block the messages.

I will be reporting this to Spam watch.
rod wilson
Thursday, May 19 2016 08:52 AM
subscription scam 8.99/week
never signed up for anything
Wednesday, May 18 2016 07:12 PM
Why wuld my service provider (Optus) entertain the idea to engage with HotXL and allow them to invoice for scams directed to their customers?

The Telcos would have an obligation to advise their clients in advance of any additional services/charges etc

The practise MUST BE STOPPED
Danny Adams
Wednesday, May 18 2016 03:39 PM
while surfing for a movie using my work phone hotspot, i got a subscription message from a site called hotxl saying i had subscribed to them, i never clicked on any such link, once i got the text the sight came up on my screen. i had no choice in the matter.
I feel like a victim of a scam, and as i have had scams before, will be considering closing down the Internet or mobile data service
Wednesday, May 18 2016 11:56 AM
I recieved a text from 2fun.Mobi, this number...Don't remeber ever replying for something like that and so i just texted back stop...they replied back saying that I have been unsubscribed etc...have checked my telstra account, so far nothing has been taken out but as it is nighttime will have to wait till the middle of the day to find out more...have i got a virus or something in my phone now or will they still charge me or what? can someone remove this number and this company so that it doesn't scam someone again?
Tuesday, May 17 2016 07:47 PM
Just received a text from HotXL saying I have subscribed to their service for $8.99 per week. At no stage did I opt into this, but going through my browser history the site was one that popped up as an ad that I closed before it had even finished loading.

I have contacted Telstra who have block the contact numbers and spending limit with that company. After reading all the other complaints I realised that my phone was also being used as a personal hotspot, I was so concerned how they got my number!!

Surely this cant be legal?!?!
Tuesday, May 17 2016 05:46 AM
Hi, just got X2 messages saying the same thing..."Hi HotXL coudl?t complete your subscription due to insufficient credit. Please recharge to complete your subscription. Help: 1300364054."

What the heck? What do I do?
Monday, May 16 2016 07:03 AM
I also got an unsolicited text saying I'd signed up to HotXL and it was charging me 8.99 while using my work phone as a wifi hotspot. I'm reluctant to reply stop to the number as to not be charged for a premium number cost or that it will end up signing me up to something. Looks like I'll need to sort it out with Telstra.
Christopher Kneller
Sunday, May 15 2016 03:33 AM
Yeah got the same message about subscription expired blah blah. However we use a prepaid service and they cannot sting me.
Saturday, May 14 2016 08:02 PM
Recieved 2 SMS messages from HotXL telling me to prevent my weekly subscribtion of $8.99 going through if I send Optus SMS STOP to 19789150 or 1300364054. I will not contact these expensive numbers as I know this is a scam.
Matt Conry
Saturday, May 14 2016 08:18 AM
Hi got a text from HotXL...they are taking my to fix can't unsubscribe to it. Can't someone track where the money goes?. I did not subscribe to this...
D Smith
Saturday, May 14 2016 04:28 AM
Ohhhh. So not impressed. How is this legal? Looks like this has been going on at least since March, 2016. Where is our protection?

I have reported to Aus Scamwatch and wll be reporting to state and govt relevant police departments. Suggest we all do the same.

My story same as above.
Friday, May 13 2016 07:21 AM
Hi.I have received strange Message to my mobile

FreeMsg:Welcome to HotXL subcription costs $9.99/wk charged to your mobile account.Opt-out send STOP to 19789150 and mention help line 1300364054.

Then I have send sms to STOP then replied me
FreeMsg:Your subcription to HotXL has been terminated and no further charges will apply.You'll forfeit remaining subcription charges.
Ihavech check with Optus my balance they have got my money $9.99.

please stop these crimes please get our money back.
michael mitchell
Thursday, May 12 2016 04:22 PM
received an sms stating I've signed up . to what I don't know. Somehow they have got my mobile number from my Wi-Fi.
not impressed
Wednesday, May 11 2016 01:04 AM
Received a message on my phone saying i had been subscribed to at $8.99 per week. I was supposed to reply to this number with stop text to opt out, but won't reply. apparently these are premium numbers. like someone else, I had accidentally clicked on an ad on my computer that was using my phone as wifi. Will ring my telco to make sure I don't get charged. did not real
samy dawood
Tuesday, May 10 2016 08:51 PM
Hi I received SMS saying you,ve subscribed to HotXL cost you 8.99 from your account next month
I never signed up to this service
How can this be stooped?
Please stop this immediately as I never sign any thing .
Tuesday, May 10 2016 10:37 AM
I received a sms saying :

"Hi you've subscribed to HotXL cost you 8.99/week on your next bill. optout SMS Stop 19789150 or 1300364054"
I never signed up to the service, how can this be stopped?
Sunday, May 08 2016 09:23 AM
I received a sms saying :

"Hi you've subscribed to HotXL cost you 8.99/week on your next bill. optout SMS Stop 19789150 or 1300364054"

Just prior to receiving this message I was searching for how to backup my old ZTE phone and was on a foreign language website. I clicked an ad up the top by mistake, and then I immediately received the message on my current phone which was charging from my computer and being used as a wifi modem. I believe this is how they may of obtained my phone number.

Contacted Telstra but was informed they could not cancel the subscription as I was the one who had subscribed, even after I explained I had not. They told me to reply to the 1978 number with "Stop" and they would waive the fee. I got a reply saying I had been unsubscribed. I also blocked my access to premium sms services. Hopefully this is the end of the matter, and I forwarded the message to ACMAs scam number, 0429999888
Saturday, May 07 2016 10:11 AM trying to charge my phone credit, keeps sending texts!
Friday, May 06 2016 07:02 AM
"Hi you've subscribed to costing you $8.99/wk on your next bill. Optout SMS STOP to 19789088 or 13003644054"

Friday, May 06 2016 02:48 AM
Received an unsolicited SMS message that l am being billed $8.99 a week for a service l have never subscribed too.

This is obviously a scam.

Contacted Telstra and they managed to cancel the supposed subscription immediately. Supposedly I will see the $8.99 on my next bill but Telstra said that they would waive this fee.
Thursday, May 05 2016 06:49 AM
Scam - reported to Optus and reported to the ACCC.
Dennis Hill
Sunday, May 01 2016 10:48 AM
Received an SMS saying I'd subscribed to some kind of service which I absolutely never did, checked my account and discovered that $20 had been taken off my account. Tried to reply "STOP" but received a notification that I'd be charged for doing so, so am on the phone with my telco, on hold, trying to sort this out.
Robert Bruce Hosking
Saturday, April 23 2016 10:53 PM
I have received on two occasions SMS message that l am being billed $8.99 a week for a service l have never subscribed too. I have messaged as requested Stop but this has done nothing, l have also rang supplied number to be informed that service was busy. I have reported this to Relates as an unwanted service to whatever it is.
Graham Petterson
Monday, March 21 2016 11:12 PM
Received an unsolicited SMS for
payment from SXvid the Optuot number
provided was 1300 464 05. I have rung this number continuously over the past two
days.The answer "this number is not available at present try again in a short time".

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